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Michele Miller

Love the photos, Steve. Wen knows how to capture the essence of a person, that's for sure. And Dave Young, speak for yourself... I've witnessed that steely determination when arguing with Mr. Rae about the money I owe him. :-)

Dave Young

Wow! Good pics. The "about me" pic captures that super-energy you give in your speaking gigs, and the other shows the Eastwood-esque grit and steely determination that none of us who know you have ever experienced!

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About this Blog

  • Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!

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