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Enterprise made me feel like a criminal when renting at their counter in Rochester MN. They took copies of my drivers license and then wanted to take a copy of my credit card too which I refused. They then tried to oversell me on the insurance which I did not appreciate and made as if I had to take insurance or they would not rent the car out. I eventually got the car and nobody had an umbrella even though it was drizzling unlike the above customer. I will never rent with enterprise again because of this experience.


An update on Enterprise: I was in Austin again last week, greeted by the typical "wet blanket" humidity that is ever-present there in August. As I walked out to the Enterprise pick-up booth, they had set up a HUGE industrial-sized fan (easily 4 feet by 4 feet) for renters to stand in front of while the staff pulled the rented vehicles up to the booth. Amazing...

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About this Blog

  • Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!

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