Greetings from home! Carolyn and I have returned from the Land Down-under, Australia. Here's a picture from my presentation to the Autralia Commercial Radio Awards Conference. Australia is such a beautiful country and the people are universally friendly. We felt very much at home there, except that the weather is better. I have the most incredible case of jet lag today, so anything I write probably won't make much sense. More on Customer Experience Equity later.