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Thoughts to Think in the New Year

Monday Morning Memo January 3, 2005Julesvernesmoon2

From Roy H. Williams

"You've heard that before you die, your whole life flashes before your eyes? This is true. It's called living."

I'd love to take credit for that line, but I lifted it from an obscure novel by Terry Pratchett. It's one of the 716 random quotes that magically appear, like a secret message in your alphabet soup, each time you visit WizardAcademy.com. Most of these quotes you won't find anywhere else because I don't take them from quote books or compilations, but from strange and interesting places. And from even stranger and more interesting people...

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You make a living by what you get.  You make a life by what you give.

Sir Winston Churchill  (1874-1965)

About this Blog


  • Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!

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