I've been posting for a while on Canadian Small Business. I invite you to check it out. It's written by the Wizard of Ads partners from all over the world and shares some fascinating information that may make an impact on you and possibly your business.
"Christmas 2004 - The Iron Horse Express (Amtrak's Southwest Chief) leaves Kansas City's Union Station. On board will be fellow Wizard of Ads partner Sonja Howle, author of Iron Horses of the Santa Fe Southwest, The Power of Vision, reporting in on her weblog, www.IronHorses.us ... featuring the historic scenes and sites from her book along the way.
Sonja's mother, Twila Smith, will join her on the adventure west to Los Angeles. In 1903, Twila's mother and Sonja's Grandmother, Rose (Liberto) Pfeifer, boarded a train from New York. She was barely three years old when she traveled west into the unknown, with her little cardboard suitcase, on the Orphan Train. In Kansas a German couple chose her to be their daughter. Her adoptive father and his brothers worked for the Santa Fe Railway in Topeka.
Sonja's book, Iron Horses of the Santa Fe Southwest (available from www.Amazon.com or www.wizardacademypress.com), is a tribute to the Iron Horse Spirit of the leading men and women of the Santa Fe Railway, and to their innovations in advertising, art, architecture and adventure, still at work in the West today."
Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!