My Photo

Meet Steve Rae

  • stevevideo

Recent Comments

Blog powered by TypePad

Waiting For Your Cat To Bark

Cattobark  Bryan and Jeff Eisenberg’s "Waiting For Your Cat To Bark" has just topped the Wall Street Journal’s Business Book section and is #3 in their non-fiction category. These are some pretty impressive achievements, but the really fantastic part is not the achievements of these two. It’s the information in this book.

The educated consumer today has far more control today over what they respond to when we’re talking marketing. If you think your customers are ignoring your marketing, then get this book.

Here’s a link to an article from this week’s WSJ: Article Buying and Selling in a Finicky World by Brian Steinberg. The text of the article follows...

Continue reading "Waiting For Your Cat To Bark" »

About this Blog


  • Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!

Wizard of Ads Blogs