One of the most interesting characters you’re ever likely to meet at Wizard Academy in Austin Texas is Vess Barnes. He was the one who once drove his old Corvette from his home in Amarillo Texas to Austin for a class and encountered a few problems on the drive down, so on a break from class Vess disappears for a couple of hours. He shows up later with a brand new ‘Vette, kind of a spur of the moment thing. He later told me that within two months he had to replace all the tires due to excessive wear. He likes to go fast, very fast! Vess Barnes says hello.
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About this Blog
Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!
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