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« June 2007 | Main | November 2007 »

Just Imagine The Savings! Specificity is a Good Thing.

In our part of the world, the water is hard with lots of minerals so water softeners are commonly found in houses. They cost a couple of hundred bucks, sit in the basement, every couple of months you fill them with salt and mostly you forget about them. The only reason you remember to fill the salt barrel is because the drinking glasses start coming out of the dishwasher spotted and dirty. I tell you this to give you some background on an ad that I heard on the radio that really got me thinking.

The guy in the ad started explaining their new water softening system doesn’t use electricity to soften the water, it’s just a flow through system yada, yada, yada. Then he says, "JUST IMAGINE THE SAVINGS." I about fell off my chair.

Wow! Could I save enough to take my family on that long dreamed of Mediterranean cruise? Or maybe pay off my new car? Or maybe I could save enough to pay for a building to be built in my name at the Wizard Academy. I’m getting really excited now! What could I save from this guy’s water softener?

I asked my wife, "How much do we pay for our water softener?"

She replies, "I don’t know, we own it."

"So how much do you think it might cost us to run it?"

"Not a clue," came her answer.

As much as the guy in the ad thinks it might be easy for anyone to imagine, in fact, it’s rather difficult. I can’t even imagine a time when I would normally care enough to do the math, but this guy’s got me all revved up. Just imagine the savings!

Maybe I can retire the mortgage on my house, or buy an island in the Caribbean to spend my winters. Maybe

I still don’t know what the savings could be and I’ve been thinking about it for days now.

If you’re writing advertising, BE SPECIFIC! It’s more persuasive than generalities. "Just imagine the savings" is a generality that when it comes to advertising means squat.

He could have said, "Every day, my water softener will save you enough money to buy a cup of coffee and there might even be enough for a cup for your spouse too." I might have felt it was worth it and it probably would have kept my expectations in check, although a new Porsche still sounds pretty darn good.

Cheers

Steve

About this Blog


  • Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!

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