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What's My Fork?

Baby Crying Behind You on a Jet? Turn a Negative into a Positive

I like this fellow’s choice of attitude. S.R.

Written by David J. Pollay  

The plane was full. My seat was 22C. To my surprise there was no one beside me and no one behind me. I felt like I had won the lottery of seating charts. You know the feeling. You can spread out. You can recline without bothering anyone. You can even use two tray tables!
I was flying to

Chicago

to run a workshop. I needed to concentrate on editing my presentation. The peace and quiet would be great. The flight attendants were getting ready to close the doors when I started working. And then it happened.
I heard a flight attendant say, “You’re in 23C.” And just as I looked up I heard the increasingly loud sound of a baby crying. An upset baby girl and her mother were coming my way. Right behind me was the seat 23C.
Five minutes later the baby’s cry turned into a wail and her little legs were kicking my seat. I couldn't work with such distraction.
There were no answers to my questions: “Why does the little girl have to kick my seat? Isn’t there a way to stop the baby from crying? And why of all places on the plane do they have to sit right behind me!?” I started searching for what I could say, or what I should do. There was nowhere for me to go.

When Your Road Turns Negative Create a Fork in the Path
Then I smiled. I realized I actually had a choice. I could either see the situation as a dead-end negative, or I could see the situation in another way. I could find another road out and take it. And I did. In that moment I found another way to look at the situation.
I now call it “my fork.”
I thought of my own children. I started laughing thinking that Eliana, 4, and Ariela, 3, had done their share of crying and seat kicking in airplanes, as hard as we tried to stop it! So I turned the baby’s crying and seat-kicking into a reminder that I have two wonderful little girls of my own. Each time the little girl cried or kicked my seat, I felt grateful for my two girls.
Sure I would have preferred the flight to be quieter, but guess what? I was able to work because I became quieter inside. I replaced the negative emotion I was feeling with gratitude for my own children.

Psychologist Barbara Frederickson at the

University

of

North Carolina

observed how inducing positive emotions in people following a negative experience loosens the vice grip that the negative event holds psychologically. She also found that people bounced back faster physiologically — their cardiovascular activity slowed.
When we landed in

Chicago

I stood up and turned to look at the mother and her child. She smiled a little nervously at me and started to apologize for her daughter’s crying. I stopped her. I pulled my wallet out of my pocket, opened it, and handed it to her. I pointed to the picture of my two little red-headed daughters. I said, “These are my little girls. They’re wonderful. And they cry too. Your daughter is beautiful. Congratulations.” She smiled and said thank you. I smiled and left the plane feeling good (something I wouldn't have thought possible after the crying began).
So the next time a situation seems to be a frustrating dead-end, ask yourself, “What’s my fork?” There’s almost always another road you can take.

  David J. Pollay is an internationally sought-after speaker and teacher, a syndicated columnist, and is the founder and president of The Momentum Project. Mr. Pollay holds a Master’s Degree in Applied Positive Psychology from the University of Pennsylvania, and an Economics Degree from Yale University. E-mail him your thoughts and stories at david@themomentumproject.com.

Comments

Thanks for posting this great article by David J. Pollay! I've been following his work and found your blog through a search for David's writing. You can find his writing at www.northstarwriters.com, where he is a syndicated columnist, and at www.happynews.com, where he is a guest columnist.

Kevin

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About this Blog


  • Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!

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