Take the Bite Out of the Fight

7 steps to resolve workplace conflicts
Workplace conflict is one of the most debilitating and demoralizing occurrences around the office. It zaps so much energy from the participants and sucks the life out of their co-workers as well. "The Customer Communicator" suggests the following seven-step process for stopping conflict in its tracks: 1. Deal with the conflict promptly. Whether it's a mountain or a molehill, all work-related conflicts must be dealt with right away or your molehill may grow into a mountain. 2. Arrange to discuss the conflict in a private, neutral place. 3. Speak calmly and politely. Focus on the situation and facts and avoid personal attacks. 4. Watch your body language. Be careful not to express hostility in your posture or expressions. 5. Use your active listening skills to be sure you understand the other person's position. 6. Offer suggestions. Just as you would offer a customer several options for resolving a problem with your company, offer your coworker several options for resolving the conflict. 7. Finally, if people are unable to resolve a workplace conflict on their own. It's time to seek advice and counsel from a supervisor or manager. Don’t be afraid to ask for help. It’s often the mediation abilities of the manager or supervisor and the outside, unbiased view of the situation they can provide that gets you over the hump and back on the right track.