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10 Commandments of Business

Jim Collins is a self-employed professor, operating out of his management- research laboratory in Boulder, Colorado. Learn more about Collins's work on the Web (www.jimcollins.com).

In Sam Walton's biography, Made in America, My Story he outlines what he feels are the ten commandments of business:

1. Commit to your goals
2. Share your rewards
3. Energize your colleagues
4. Communicate all you know
5. Value your associates
6. Celebrate your success
7. Listen to everyone
8. Deliver more than you promise
9. Work smarter than others
10. Blaze your own path

By following his advice maybe you too can become a business giant!

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About this Blog


  • Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!

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