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The Farmer and the Fairy Tale

In talking to my friend Bill about agriculture, I asked him about the law of seed, time and harvest. He looked at me strangely, wondering why a city boy would want to know about the most basic of agricultural laws. I told him, like I knew what I was talking about, that all things grown in agriculture are subject to the law. "Plant a seed, nurture it, water it, feed it and over time a crop will grow to maturity and be harvested.."

"Yup," he said, "that pretty much sums it up."

He went on to explain...

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About this Blog


  • Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!

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