« February 2005 | Main | April 2005 »

MMM for March 28, 2005 by Roy H. Williams


Advertising, Like Paint
“The thing that has been will be again.” And other 8-Word Answers.

People who try to stay "on the cutting edge" tend to see everything as new. But the thing that has been will be again. And that which currently is, has been, long before our time.

If this observation seems familiar to you, it's probably because you remember it from a book written a few thousand years ago. Solomon went looking for the meaning of life and the essay he wrote about his journey, Ecclesiastes, opens with a similar observation about the cyclical nature of things.

I call such observations Laws of the Universe and I depend on them to make my clients rich. Sounds like a book title, doesn't it? The Wizard's Laws of the Universe? Perhaps I'll write it someday.

Right now I'm looking at a business card I've been carrying in my wallet since late autumn, 2000; Pennie and I were in Stratford, Ontario, while the Bush-Gore "hanging chad" debate raged in Florida. No one was sure who had been elected president. So at dinner in the basement of Fellini's, my partner Steve Rae casually asked, "So what do you think will happen if your boy gets elected?"

My reply was detached and instant. "We'll be at war within a year."

Stunned, the table went quiet until Dave Martin, our host, set down his fork and asked, "Why?"

"Never put a Texan in the White House," were the eight short words of my answer. Then, looking across the table at Bob Shrubsall, I said, "They tell me you know more about the science of paint than anyone I'll ever meet. Is that true?" Bob, in the understated way that is typical of Canadians, shared a little of his lifelong obsession with pigmentation and how it had led him into a specialized course of higher education that culminated in several college degrees and a career in research and development.

"So what makes one paint different from another?" I asked.

This question obviously energized Bob, so I pulled out a pen and began writing down what he said; "Paint, any paint," he said, "is composed of only 4 things: pigment, vehicle, additives, and resin."

Funny thing. Advertising is like that, too.

The pigment of an ad is its color, tone, temperament or style. It's what makes us recognize the ad as part of a specific campaign. Think of this "ad pigment" as brand essence. Most ads today are evocatively pale due to a lack of pigment.

The vehicle of an ad is the media which delivers it; newspaper, television, radio, outdoor, direct mail, internet, yellow pages and word-of-mouth are all vehicles of message delivery.

The additives of advertising are the specific message points it hopes to deliver.

The resin of an ad is what makes it stick in your mind. Surprising Broca and adding a Third Gravitating Body are just two methods of adding stickiness. Ultimately though, your ad's resin is the salience of the message as measured by the central executive of Working Memory in the dorsolateral prefrontal association area of the brain's left hemisphere.

Yes, there are laws of the universe. And one of them is that lots of things are like paint. Advertising is like paint. Reputations are like paint. It pays to understand paint.

Half the people reading this memo were likely irritated by the hyper-generalized nature of the 8-word statement I made at dinner in the basement of Fellini's. "It's more complicated than that, dammit! To say ‘never put a Texan in the White House' is just shallow and simplistic and childish and irresponsible."

Yeah, you're probably right.

But we did invade Afghanistan 10 months later.

Roy H. Williams

PS – I am perfectly aware that the liberals among my readers will be angry that I was a Bush supporter and the conservatives will be angry that I question our president's wisdom regarding war. The independents will be angry that I used the terms "liberal" and "conservative" in the previous two sentences and the silent majority will be tempted to write and remind me, "politics and religion should never be mentioned in polite conversation."

MMM for March 14, 2005 by Roy H. Williams


The New Marketplace
NOTICE: This memo ends with a link to an ad-writing course description. So don’t be surprised.

The last line in most TV or radio ads is usually a "call to action," right? Especially if the ad was produced locally:

"Hurry. These prices won't last long."
"Act Now. Offer expires soon."
"You must be present to win."

We say these things because we're trying to create a sense of urgency. We want to see customers respond immediately, so we yank the chain of self-interest. But the public is growing tired of having its chain yanked. And for this reason, ads that attempt to create a sense of urgency are becoming passé. We're developing an immunity to ad-speak.

From the Great Depression through WWII, any product with the courage to advertise relentlessly was assured a place in the national consciousness. Mass media was cheap and all of America could easily be reached by it. You had three TV networks, a local newspaper and a small group of AM radio stations. Take your pick.

Then we tumbled into the 60s and advertising got creative. Along came the 70s, FM radio arrived and right behind it, cable TV.

Babies born in 1980 emerged into a plastic world of flashing lights and shallow hype. Cartoons like the Teenage Mutant Ninja Turtles were interrupted by ads for the Popeil Pocket Fisherman and the amazing Veg-O-matic. "It makes mounds and mounds of julienne fries! But wait! There's more!" Disco music and line dancing and riding the mechanical bull. Pop like a flashcube, baby. Then in 1983, Michael Jackson swept the Grammies and Madonna leapt onto the charts with Material Girl. "We are liv-ing in a material world. And I am a material girl."

Fast forward a quarter century: Never has a generation had so much to do and so little time. We're drowning in recreational opportunities. The Saturday morning cartoons of childhood blossomed into their own round-the-clock cartoon network and the nightly news has become a series ofnon-stop news channels. Comedy has its own non-stop comedy channel, movies their own 24-hour movie channel and department stores have morphed into a theme park of superstores known as Power Centers where we can watch the retail giants slug it out for our discretionary dollar: Circuit City vs. Best Buy. Linens'n'Things vs. Bed, Bath, and Beyond. Lowe's vs. Home Depot, OfficeMax vs. Office Depot, and PetsMart vs. Petco.

What is a citizen to do?

Those jaded infants of 1980 are turning 25 this year and they bring with them a new sensibility: Use technology to block out a too-much world.

1. Digital Video Recorders allow us to skip TV commercials.
2. Satellite radio and iPods allow us to hide from radio ads.
3. Video games allow us to run from reality as we withdraw into an online world unreachable by modern advertising.

MMORPGs (Massively Multiplayer Online Role-Playing Games) like EverQuest and WarCraft are a movie that never ends. The reality hook is that you are connected with other people who know you only as you have chosen to be known. Think of it as the ultimate costume party.

Did you know that you can type a text message on the keys of your cell phone that will instantly appear on the cell phone of a friend? This "instant messaging" is slow and laborious, but millions do it as a way of showing courtesy to their friends. "Ring the phone when your message can't wait, send a text when it can." Non-interruption is a high value among the emerging generation and they're beginning to spread an appreciation of it to their Baby Boomer parents as well.

Bottom line: Our growing immunity to ad-speak means that the believability of ads that attempt to trigger urgency must be linked to the credibility of your desperation. So how do you think these "Hurry! Hurry!" lines are going to work in the future?

"Prices so low we can't say them on the air!"
"We won't be undersold!"
"Be one of the first 200 people through the door and receive a free gift!"

The marketplace is changing far more quickly than is advertising.

That's why I'm here; to help you get in step with today's consumers. Do it and move ahead of the curve to where the sky is bright and the air is sweet.

Let me know if you're interested.

Roy H. Williams
Author of the Wall Street Journal and New York Times bestselling Wizard of Ads trilogy

About this Blog


  • Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!

Wizard of Ads Blogs