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Networking vs Selling

"Don't make the mistake of networking with people you want to do business with. That's not networking; that's selling. "The best people to keep in touch with are the ones with whom you are already doing business -- namely your customers, clients, and suppliers. If you make it a point to stay in touch with customers and clients about matters that concern them, it's almost inevitable that over time they will be curious about matters that concern you. They'll volunteer to help you. That is the essence of effective networking: People helping you out whether or not there's anything in it for them." Source: "Never Wrestle with a Pig" by Mark H. McCormack

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About this Blog


  • Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!

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