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Vacation & stuff

Hi Folks, It's been a great week here in Austin catching up on things at the Wizard Academy. We had a beautiful night last night at the new Academy Campus, singing around the campfire, talking with a bunch of really interesting people. The raw land of the campus possesses an incredible energy and is going to be a very special place when it's completed in the next couple of years.

lake-chairI'll be heading home on Saturday followed by a week on vacation at our cottage in the beautiful Muskoka region of Ontario. Because I don't have high speed connection at our cottage, I will be off line with Touch Points until early August. But I will be collecting more stories and experiences and will share them with you when we get back together.


canoe-dockCiao for now!

Steve

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About this Blog


  • Welcome to the blog called Touch Points. We all have good and bad Customer experience stories that have happened to us when we have shopped or dealt with companies around the world. This blog is for you and me to learn what it might take to improve customer service. You are invited to submit stories that will hopefully lead us on a journey together. The destination is known but the map hasn’t been drawn to get us there yet. We are the explorers who will chart this course that will help us and others improve the touch points in their businesses. So put on your loosest, most comfortable travelling clothes, because here we go. Enjoy the trip!

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